Creating Great Customer Experience

customer experience

Our customer seized the chance to run a whole customer experience evaluation, to confirm perceived advantages in core regions and specify improvements required to permit the successful launch of its model. We assisted our client perform the job over four stages: Period 1: Prepare Baseline Conduct executive interviews to confirm hypotheses, affirm project scope and … Read more



We cannot achieve this alone. That’s why are working with a number of campaign partners to help spread the word, share their expertise, and shape the outcomes. If you are interested in becoming a campaign partner please email [email protected]. Mark Capper, Head of Employer Engagement, Mencap: “With only 7% of people with a learning disability … Read more